Call Center & Answering Service Solutions
Amtelco Infinity-to-Genesis Conversion Project
Amtelco is retiring its Infinity platform and requiring all contact centers to upgrade to their new Genesis system.
Let us manage your Genesis conversion project side by side with your team.
Our Amtelco experts have decades of combined experience and are well-known and trusted within the contact center community and by Amtelco.
We've already supported multiple centers through the Genesis migration—from early planning to final cutover.
We’ll work alongside you to ensure every phase goes smoothly, including initial planning, IS programming,
hardware and/or cloud selection and setup, software installation and configuration, telco setup,
and live support on your cutover date.
Contact us today for a free analysis and customized quote.
Fuzion Portal
The Fuzion portal is your all-in-one command center—designed to unify operations, streamline workflows, and empower your team with real-time insights.
- Call Details: View call data, messages, and recordings from any platform—all in one place.
- Reporting: Dynamic dashboards and performance reports tailored for call center metrics and KPIs.
- QA: Fully integrated tools to grade calls and track performance—with optional AI-assisted scoring.
- Business Tools: CRM, billing, training, and WFM modules like reporting, scheduling, and timeclock.
- Integration: Connect with any third-party API to centralize your tools and business processes.
Learn more about Fuzion
IT and Business Consulting
We specialize in consulting for call centers and answering services—simplifying complexity, optimizing operations, and aligning technology with long-term success.
- System Design: Build a secure, scalable system and network designed for your call taking needs.
- Compliance: Navigate HIPAA, SOC 2, and PCI DSS compliance with confidence and clarity.
- Automation: Streamline workflows, reduce manual tasks, and cut overhead with AI-powered tools.
- Consulting: Get expert guidance on infrastructure, vendor strategy, and operational workflows.
- Support: Partner with us for ongoing optimization, troubleshooting, and system evolution.
Learn more about Consulting
IT Management
Our IT services are built for reliability and scale—providing call centers and answering services with proactive support, secure infrastructure, and hands-off peace of mind.
- Remote Monitoring: 24/7 system oversight with automated alerts and rapid issue resolution.
- System Management: Full support for servers, workstations, and cloud infrastructure.
- Security & Antivirus: Managed firewalls, endpoint protection, and threat prevention.
- Backup & Recovery: Automated backups with fast, reliable restore options—on-site or in the cloud.
- Patching & Updates: Keep systems secure and up to date with scheduled maintenance.
Learn more about IT Management
Orion Call Platform
Orion combines telco infrastructure, secure messaging, call handling tools, AI assistants, and API integrations into a unified CCaaS platform for modern call centers and answering services.
- Telco Services: SIP trunks, DIDs, TFNs, SMS, fax, voicemail, call recording, IVR, and more.
- Secure Messaging: Stay HIPAA compliant with our secure, encrypted messaging app.
- Agent Platform: Handle calls, chats, and message taking globally through a web-based interface.
- AI Assistants: Deploy smart chat, voice, and FAQ bots—or offload tasks to full AI agents.
- API Integration: Connect to CRMs, ticketing systems, and third-party messaging apps.
Learn more about Orion